Privacy Policy

Last Updated: 24 July 2025

Who we are

Red Box Surveys Limited is committed to protecting your privacy and ensuring you have a positive experience on our website. This privacy policy applies to the Red Box Surveys website and governs data collection and usage.

By using the Red Box Surveys website, you consent to the data practices described in this statement.

Our website address is: www.redboxsurveys.co.uk

ICO Registration: We are registered with the Information Commissioner’s Office under registration number ZB153251

What personal data we collect and why

Red Box Surveys collects personally identifiable information when you complete our contact forms or request a quote. This includes:

• Your name
• Email address
• Telephone number
• Company name
• Site address
• Project requirements

We also collect anonymous information which is not unique to you, such as your browser type, operating system, and general location.

When you upload files to our website (such as project plans, site information, or specifications), we collect the files you upload, file metadata (filename, size, upload date), and any information contained within those files.

There is also information about your computer hardware and software that is automatically collected, including your IP address, browser type, domain names, access times, and referring website addresses. This information is used to operate the website, maintain quality of service, and provide general statistics.

Cookies

Our website uses cookies to enhance your experience. These small text files are placed on your device to remember your preferences and help us understand how you use our website.

Essential Cookies are required for the website to function properly. These are set by our hosting provider and help keep our website secure.

Analytics Cookies from Google Analytics help us understand how visitors interact with our website. These cookies collect information anonymously.

Marketing Cookies from Google Ads allow us to show relevant advertisements about our surveying services to people who have previously visited our website.

Website Optimisation Cookies from Lucky Orange help us understand how visitors use our website through session recordings and heatmaps.

You can control cookies through your browser settings. To opt out of specific services:

• Google Ads: visit adssettings.google.com
• Google Analytics: visit tools.google.com/dlpage/gaoptout
• Lucky Orange: visit tools.luckyorange.com/privacy/opt-out

Analytics

We use Google Analytics software to collect information about how you use our website. Google Analytics stores information about what pages you visit, how long you spend on each page, how you arrived at the site, and what you click on while visiting. This analytics data is collected anonymously and we cannot use it to identify you.

Lucky Orange

We use Lucky Orange to analyse how visitors interact with our website. Lucky Orange may record visitor sessions, including mouse movements and clicks, scrolling behaviour, form interactions (without capturing sensitive data), pages visited and time spent, and device and browser information.

Lucky Orange does not capture passwords, payment information, or other sensitive data. All information is anonymised and used solely to improve website usability. You can opt out at: tools.luckyorange.com/privacy/opt-out

Who we share your data with

Red Box Surveys uses your personal information to respond to your enquiries and deliver the surveying services you have requested. We also use your information to inform you about our surveying services if you have opted in to receive such communications.

Red Box Surveys does not sell, rent or lease customer information to third parties.

We may share data with trusted partners who help us operate our website and business, including our hosting provider, Google (analytics and advertising services), Lucky Orange (website optimisation), and professional service providers who assist with our business operations. All such third parties are prohibited from using your personal information except to provide these services.

How long we retain your data

Red Box Surveys secures your personal information from unauthorised access, use or disclosure. Our website uses SSL encryption to protect data transmission.

We will only retain your personal data for as long as needed:

• Contact form enquiries: 2 years
• Uploaded project files: 3 years after project completion
• Newsletter subscriptions: Until you unsubscribe
• Google Analytics data: 26 months
• Marketing cookies: As per Google’s retention policies

What rights you have over your data

If you have submitted information through our website, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you, including any files you have uploaded. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Under UK Data Protection Law, you have the right to access your personal data, correct inaccurate information, request deletion of your data, object to processing, and withdraw consent for marketing communications.

To exercise any of these rights, please contact us at info@redboxsurveys.co.uk

Contact information

Red Box Surveys Limited
ICO Registration Number: ZB153251
Company Registration Number: 07440543

Unit 8, Mallard Court, Mallard Way, Crewe, CW1 6ZQ
Email: info@redboxsurveys.co.uk

Making a complaint

If you wish to make a complaint about how we handle your data, you can contact the Information Commissioner’s Office:

Website: ico.org.uk
Phone: 0303 123 1113

Changes to this policy

Red Box Surveys reserves the right to update this privacy policy. We encourage you to periodically review this page for the latest information on our privacy practices.